‘Consumer App’ launched by MCAFPD

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Ministry of Consumer Affairs, Food & Public Distribution launched ‘Consumer App’: A one stop solution for consumer grievance redressal’.

  • The App will provide every consumer across the nation, quick access to grievance redressal and help consumers to give valuable suggestions to the Department on consumer related issues.
  • It aims to provide a one stop solution for consumer grievance redressal via mobile phones.
  • The complaint status under the app will be monitored on a daily basis by the ministry.
  • The registered consumer will be informed about their complaint via SMS/E-mail with a unique number which can be tracked by the consumer.
  • There will be time bound resolution of all grievances, 20 days for problems simple in nature while those that elicit a feedback from companies or further enquiries will be resolved within 2 months/60 days.
  • Consumers get information about 42 Sectors including e-commerce, Banking, Insurance, Consumer Durables, Electronic Products, etc.
  • Consumers can use this app in Hindi and English on both Android and IoS platforms.